ASYMMETRIC STRIPED KNIT TOP - THE ITEM ZARA WOMAN
LONG DOTS SKIRT
ZW COLLECTION FITTED BLAZER WITH CONTRAST FABRIC
FLUID FLORAL PRINT SHIRT
BOXY FIT CUPRO-SILK POLO SHIRT
OUD VIBRANT LEATHER SET EDP 100 ML / 3.38 oz + 60 ML / 2.03 oz
You may request a return within 7 days from the date of delivery.
| Product Category | Return Eligible? | Condition |
|---|---|---|
| Apparel (Women, Men, Unisex) | ✅ Yes | Unworn, unwashed, with tags attached |
| Kids Clothing | ✅ Yes | Unworn, unwashed, with tags |
| Perfumes (Oud Vibrant Leather Set, etc.) | ❌ No | For hygiene reasons (except damaged/defective) |
| Accessories (Belts, etc.) | ✅ Yes | Unused, original packaging |
| Innerwear / Swimwear | ❌ No | Final sale for hygiene |
| Sale / Discounted Items (30%+ off) | ❌ No | Final sale |
Perfumes (unless damaged or defective)
Innerwear, lingerie, swimwear
Items marked "Final Sale"
Items damaged due to misuse by customer
Step 1: Contact us within 7 days of delivery at LUXMONT369@gmail.com with:
Order number
Product name (e.g., "Fluid Floral Print Shirt")
Reason for return (size, defect, wrong item, etc.)
Clear photo/video showing the issue (if defective)
Step 2: We will respond within 48 hours with a Return Authorization.
Step 3: Pack the item securely in original packaging. Include the invoice.
Step 4: Ship the return to our registered address:
LUXMONT Returns
C O Sivathmaran Kozhisseri
Thottekkadu Amarambalam, Nilambur
Malappuram, Kerala – 679332
Return Shipping Costs:
Defective/Wrong item: We pay (reimbursement up to ₹70 with courier receipt)
Size/change of mind: Customer pays
| Step | Time |
|---|---|
| Return received at our warehouse | 3-7 days (depends on courier) |
| Quality inspection | 2-3 business days |
| Refund processed | 7-10 business days |
Refund Method:
Original payment method (card/UPI/net banking): Refund to same source.
Cash on Delivery (if offered): Refund via bank transfer (share account details).
We currently do not offer direct exchanges. To exchange an item:
Return the original item (per return policy above).
Place a new order for the desired item.
If you receive a damaged or defective product:
Contact us within 48 hours of delivery.
Provide photos/videos clearly showing the defect.
We will arrange a free return pickup (where available) and issue a full refund or replacement.
If you haven't received a refund after 10 business days:
Check your bank account again.
Contact your bank/card issuer (processing delays may occur).
If still unresolved, email us at LUXMONT369@gmail.com.
Before shipment: You may cancel within 24 hours of placing the order. Full refund.
After shipment: Cancellation not possible. You must wait for delivery and then initiate a return.
We reserve the right to cancel orders for:
Product out of stock.
Pricing error on website.
Suspected fraud or unauthorized transaction.
Inability to verify payment or address.
You will be notified and refunded fully.
Email: LUXMONT369@gmail.com
Phone: +91 9544993693
Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
